If you have a query in regards to your order please email [email protected]. If you do not receive a reply from us please check your junk mail. If we have managed to slip into your junk inbox please click "Mark as safe" and our emails will then appea
If you are not satisfied with your order, please visit www.sebago.co.uk/returns and complete the online returns request form. Please do not contact us multiple times for the same enquiry - we do our best to get back to you within 72 hours, duplicate
As soon as your order has completed we will receive a confirmation email acknowledging receipt of your order, if you ordered using PayPal please check the email address linked to your PayPal account for notifications, Please first check your spam fol
Please contact us at [email protected]. with your order number and details of the missing item, we will arrange for the missing item to be sent as soon as possible.Please do not contact us multiple times for the same enquiry - we do our best to get b
In the unlikely event that the item is sub standard, please email [email protected]. your order number, your name, details of the fault and if you require a refund or a replacement. We will then send you an email with further instructions. For refund
All UK orders placed before 2pm Monday - Thursday, where the express delivery has been selected, are dispatched on the same day, but this can vary during our busiest periods and holidays, especially when we go into sale, bank holidays or when the off
If you have received a tracking number please use the tracking number on the relevant company website and see if you need to provide the carrier with additional information or rearrange delivery. If that still doesn't help or you haven't received you
Once your order is confirmed we start preparing your order for dispatch, sadly at this point we are unable to change delivery addresses, you can however upload the Hermes app https://www.myhermes.co.uk/our-services/mobile-app or DPD app https://www.d
Once you have entered your billing address you will be given the option of an alternative delivery address, please ensure it is entered correctly as once the order is confirmed we will be unable to change it for you.
As soon as you receive your order confirmation, Unfortunately, this means we will be unable to make any changes or cancel your order as it’s already being processed with our warehouse. You’ll need to place another order or return any unwanted items b
All options are displayed at the checkout. For European and international orders delivery charges also apply. Shipping charges are dependent upon type of delivery service, weight and location. Once you have selected your purchases, delivery charges a
For orders getting delivered outside the EU VAT will be deducted accordingly at the checkout. Customs & Import Duty Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countri
We can only supply goods that are ordered through the sebago.co.uk website. All payments including all shipping, handling and packing fees must be made by either credit or debit card, Apple Pay, Google Pay, China Union, Amex, Alipay, or PayPal. Sebag
To help ensure that your shopping experience is safe, simple and secure, superga.co.uk uses the industry standard Secure Socket Layer (SSL) technology. This encrypts and protects the critically sensitive details you send us over the internet includin
All of your credit card details are strictly private and confidential. We acknowledge that we're bound by the General Data Protection Regulation and that we won't disclose these details to any third party. As a matter of good practice, we don't share
All our sizes and dimensions can be viewed here
Our full sale will run from Thursday 21st November to Thursday 1st December.
We will not be issuing part refunds on sale items purchased before the Black Friday sale. If you are thinking about making a purchase, we recommend waiting until our sales listings are published to ensure you don’t miss out on any savings.
Yes – we are extending our 30-day return window for orders made before Christmas to January 18th 2023. Please make sure to check our returns policy for the full guidelines to ensure your return is processed correctly.
Unfortunately, discount codes cannot be applied to our Black Friday sale items.
Due to high demand, the Black Friday sale prices will apply only to items that are in stock for the duration of the sale. Stock is secured only when payment is taken.
Our normal delivery options and times will apply during the sale. Please find these here.